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Wytheville
190 West Spring Street
Wytheville, VA 24382

LOBBY HOURS: 9:30 AM - 3:30 PM Monday - Thursday (closed Friday)

OFFICE HOURS: 8:00 AM - 5:00 PM Monday - Friday

New River Valley
2200 Kraft Drive Suite 2050
Blacksburg, VA 24060

LOBBY HOURS: 9:00 AM - 4:30 PM Monday - Friday

OFFICE HOURS: 8:30 AM - 5:00 PM Monday - Friday

What do your mailings say about you?

Remember the old phrase, “You never get a second chance to make a first impression”? That’s true in marketing, too. What do your marketing campaigns say about you?

Let’s look at two different approaches.

Dear homeowner,
We’re having a big sale! Come into our showroom this weekend and check out our wide variety of merchandise. You’re sure to find something you can’t resist! Take advantage of big discounts all day!

In the eyes of the recipient, what does this say about the company sending it? It tells her that the company wants to cast a wide net. It just wants to get people in the door as inexpensively as possible.

Now let’s look at another approach.

Dear Michael,
Thanks for being one of our best customers. We’re thrilled that you’ve chosen us for your golfing needs. On Thursday, we’re having an exclusive sale on sporting equipment for our top customers only. Bring in this coupon and get a 25% discount.

What underlying marketing message does this send? It tells the customer that the retailer is interested in him individually and values his long-term customer loyalty. It tells him that the company values his business enough to make an investment in him, by understanding his preferences and needs (through collected data), and by sending him a high-quality communication.

When you send out marketing communications, you are really sending two messages: your written marketing message and a subtle, unspoken message about the recipient’s value to you. Are you sending the right messages?

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